Agreement
By ordering, accessing or using Buzz, you agree to these terms with AIREA DIGITAL LIMITED (NZBN 9429053969149, GST 149731849), trading as Buzz. If you use Buzz for a business, you confirm you are authorised to act for that business.
The Service
Buzz provides managed barbershop websites and related tools, which may include website design, hosting, customer consoles, content editing, local SEO setup, maps, galleries, enquiry tools, AI-assisted chat, booking features, payment links, reporting, domain setup and support.
We may update, improve, replace or remove features over time. We will use reasonable care when doing so, especially where a change affects an active customer site.
Subscriptions And Payment
Buzz is billed as a recurring subscription at the price shown when you order, unless we agree something different in writing. Prices are shown in New Zealand dollars and include GST where stated. Airea Digital Limited's GST number is 149731849. Payments are processed by Stripe or another payment provider.
You are responsible for keeping payment details current. If payment fails, we may retry payment, contact you, pause paid features, suspend service or cancel the subscription.
Cancellation
You can cancel your Buzz subscription at any time. Cancellation stops future subscription billing, but does not automatically refund previous payments, setup work, domain registrations or third-party costs already incurred unless required by law or agreed in writing.
Product Update Emails
While you are a paying customer, we may email you from time to time with product news and updates about Buzz. You can unsubscribe at any time using the link in any of these emails. Service emails about your account, billing and bookings are not affected.
Domains
If you ask us to register or manage a domain, domain availability is not guaranteed until registration is complete. Domain fees, registrar rules and renewal requirements may apply. If you connect your own domain, you are responsible for keeping ownership and registrar access unless we agree to manage it for you.
Your Content
You are responsible for the accuracy and legality of content on your site, including services, prices, opening hours, promotions, policies, staff information, photos, reviews, social links, business details and claims about your work. You must have the rights and permissions needed for any content you provide or approve.
You allow us to use, edit, host, publish, resize and adapt your content as needed to provide Buzz. You keep ownership of content you provide, subject to any rights held by third parties.
Acceptable Use
You must not use Buzz for unlawful, misleading, abusive, harmful, infringing or security-compromising activity. We may refuse, remove or suspend content or access where we reasonably believe it creates legal, security, operational or reputational risk.
Bookings And Customer Dealings
If your site uses booking, payment or enquiry features, your barbershop remains responsible for the services you provide, appointment availability, customer communication, refund decisions, disputes and compliance with consumer obligations. Buzz provides software and managed website support; it does not provide barbering services to your customers.
Booking Payments
Online card payments for bookings are taken by Stripe into the barbershop's own Stripe account. The barbershop owns that Stripe account and its customer and payment records, keeps them if it stops using Buzz, and is the merchant of record for those payments. Stripe's card processing fees are charged by Stripe to the barbershop's Stripe account.
Buzz charges a Buzz Payments fee of 0.5% of each card payment taken through Buzz, including GST. The fee is deducted automatically from the payment by Stripe. When a customer is refunded, whether by the barbershop or by Buzz on the barbershop's behalf or at its request, the Buzz Payments fee on that payment is not refunded, in the same way Stripe keeps its processing fee. The only exception is a payment Buzz's system should not have taken, such as a duplicate payment or one made after the booking time was released: Buzz refunds that payment automatically and returns its fee with it. Payments taken in the shop, such as cash or EFTPOS, have no Buzz Payments fee. We email the barbershop a GST tax invoice for its Buzz Payments fees each month.
For prepaid online bookings, the barbershop sets the customer cancellation policy in Buzz. A shop may choose free cancellation, a cancellation fee intended to cover Buzz booking fees and estimated Stripe card processing costs, or a custom cancellation fee. Any applicable cancellation fee is shown to the customer before payment and again on the manage-booking link before cancellation.
Customers may reschedule eligible prepaid bookings from their manage-booking link where live availability permits. Rescheduled bookings keep the service, extras and prepaid price from the original booking, even if the shop changes its menu prices later. Inside the shop's self-serve change window, customers must contact the shop directly.
AI-Assisted Features
Buzz may use AI to draft copy, assist with site content, generate prompts, summarise information or respond to customers. AI output may be wrong, incomplete or unsuitable. You are responsible for reviewing AI-assisted content and customer-facing information before relying on it.
Third-Party Services
Buzz relies on third-party providers for hosting, payments, domains, maps, email, messaging, analytics, address lookup, AI and other functions. Their terms, outages, limits and policy changes may affect the service. We are not responsible for third-party websites or services outside our reasonable control.
Availability And Support
We aim to keep Buzz reliable and useful, but we do not guarantee uninterrupted or error-free service. We may perform maintenance, respond to incidents or make operational changes as needed. Support is provided through the contact channels we make available.
Privacy
Our handling of personal information is described in our Privacy Policy. By using Buzz, you agree that we can collect, use and process information as described there.
Liability
To the fullest extent permitted by law, Airea Digital Limited is not liable for indirect, consequential or special loss, loss of profit, loss of revenue, loss of data, lost rankings, lost traffic, third-party failures or business outcomes arising from Buzz. Nothing in these terms limits rights that cannot be excluded under applicable law.
Changes To These Terms
We may update these terms from time to time. The updated version applies from the date shown on this page. If a material change affects active customers, we will take reasonable steps to notify them.
Contact
Questions about these terms can be sent to hello@airea.co.nz or to AIREA DIGITAL LIMITED, 4 Sackville Street, Grey Lynn, New Zealand.